What is Jornada do usuário?
In this glossary, Jornada do usuário refers to: A mapped sequence of steps or interactions a user undertakes within an application or service, tracked in monitoring and analytics to assess experience, performance, and incident impact.
How is Jornada do usuário used in IT and DevOps?
In IT and DevOps communication, this term appears in contexts such as: "O painel de monitoramento visualiza a jornada do usuário."
Why does Jornada do usuário matter in IT and DevOps?
Jornada do usuário matters because it supports clear communication in Observability contexts for DevOps Engineers, SREs, and Platform Engineers. It also connects to aviation training and exam language such as AWS Certification, Azure Certification, ITIL v4, and CKA/CKAD.
Who uses Jornada do usuário?
Jornada do usuário is mainly used by DevOps Engineers, SREs, and Platform Engineers.
What category does Jornada do usuário belong to?
In this glossary, Jornada do usuário is grouped under Observability. Related pages in this category explain adjacent procedures, commands and operational concepts.
Where does this definition come from?
This definition is sourced from ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF and published by Protermify IT/DevOps as a static IT and DevOps reference page.
