Analyse post-mortem
A structured review conducted after a major incident to analyze root causes, assess response effectiveness, and document corrective actions for future prevention.
View termCategories
Site Reliability Engineering
Browse Site Reliability Engineering terms for IT and DevOps professionals.
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Apprentissage des incidents
The process of analyzing incidents to identify root causes, systemic gaps, and actionable improvements for reliability, feeding back into SRE practices and runbooks.
View termArchive des incidents
A centralized, searchable repository storing records, timelines, and postmortem analyses for all past incidents, supporting compliance, audit, and learning.
View termAudit de fiabilité
A formal assessment of systems, integrations, and processes to verify compliance with reliability standards, SLOs, and operational policies.
View termAutomatisation de playbook
The automated execution of operational procedures and incident response workflows using predefined runbooks, scripts, or orchestration platforms to ensure standardized and repeatable responses across IT systems, integrations, or service monitoring environments.
View termBibliothèque de runbooks
A centralized repository containing versioned, actionable runbooks for routine tasks, troubleshooting, and incident response in IT operations and SRE.
View termBudget de latence
The maximum allowable time allocated for a transaction, operation, or request in an IT system before breaching service-level objectives or user expectations.
View termBudget de santé
A quantitative limit representing allowable error or degradation in system health, used in SRE for monitoring, alerting, and balancing feature deployment risk.
View termBurn Rate
The rate at which error budget or SLO allowance is consumed over time, indicating the pace of reliability degradation in SRE practice and the urgency of corrective actions.
View termCalibration SRE
A formal review and alignment process where SRE teams adjust monitoring, incident response, and reliability metrics to ensure consistent standards across services.
View termChemin d'escalade
The documented sequence of escalation steps, contacts, and actions to be followed as an incident increases in severity or complexity.
View termCouverture SLA
The proportion of services or integrations governed by a formal Service Level Agreement, typically tracked for compliance and contractual obligations.
View termCulture sans blâme
An SRE and incident management principle that emphasizes learning and systemic improvement over assigning personal blame for incidents or failures.
View termDébriefing du warroom
A retrospective meeting following an incident warroom to review actions taken, identify lessons learned, and assign follow-up items for process improvement.
View termEngagement de disponibilité
A contractual or operational guarantee specifying the minimum service availability, often expressed as a percentage (e.g., 99.9%) over a defined period.
View termEnregistreur d'incident
A tool or service for real-time recording and tracking of incident events, communications, actions, and status updates during active outages.
View termEscalade de service
A formal process in IT operations and incident management by which unresolved service issues or incidents are elevated to higher support tiers, subject-matter experts, or management levels according to escalation policy.
View termEscalade de service
A formal incident management process by which unresolved issues are elevated to higher-tier support or management according to predefined escalation policy.
View termExercice d'incident
A simulated incident event conducted by IT operations or SRE teams to practice and evaluate readiness, coordination, and effectiveness of incident response procedures.
View termExercice de défaillance
A planned exercise simulating system or integration failure scenarios to validate incident response procedures, team readiness, and recovery playbooks.
View termFatigue des alertes
A state where operators or engineers become desensitized due to excessive or repetitive alerts, risking delayed or missed responses to real incidents.
View termGestion de la fatigue
The process of reducing operational overload and alert fatigue for IT and SRE teams by optimizing on-call scheduling, alert thresholds, and workload distribution.
View termInjection de chaos
The deliberate introduction of faults, errors, or failures into a system to test and validate its resilience, observability, and incident response mechanisms.
View termMatrice d'impact
A visual or tabular tool mapping the severity and probability of incidents or risks, guiding prioritization in response and remediation planning.
View termMatrice d’escalade
A documented framework detailing incident severity levels, responsible roles, and the stepwise escalation path for critical incidents across support tiers.
View termObjectif de disponibilité
A specific level of service uptime expressed as a percentage (e.g., 99.99%), used as an operational or contractual benchmark for system reliability.
View termObjectif de fiabilité
A quantifiable goal set for the availability, performance, or correctness of a system or integration, typically expressed as a percentage (e.g., 99.9% uptime) to guide engineering and operational decisions.
View termObjectif de stabilité
A quantifiable goal specifying the desired level of system stability, typically measured by the frequency and impact of failures, for SRE and integration operations.
View termPlan de mitigation
A documented set of actions designed to reduce the impact or likelihood of future incidents, typically produced during incident response or postmortem analysis.
View termPlanning des équipes
A published schedule that allocates on-call duties, support shifts, and escalation responsibilities among operations and SRE team members.
View termPlaybook de réponse
A detailed set of documented procedures and best practices for handling specific incident types or operational anomalies in IT and integration environments.
View termPolitique de pager
A formal set of rules and expectations in site reliability engineering that governs the assignment, escalation, and response to pager or alert notifications for operational incidents.
View termRevue de défaillance
A collaborative meeting or process to analyze a system or service failure, uncover contributing factors, and recommend improvements for reliability.
View termRotation d'incident
A scheduled process in site reliability and IT operations where on-call responsibilities for incident response are rotated among team members according to a predefined roster or policy.
View termRotation de réponse
A scheduled system for rotating on-call or incident response responsibilities among team members to ensure fair distribution of operational workload.
View termRoute d'escalade
A predefined path or sequence of roles to which incidents are escalated based on severity, ensuring prompt resolution and accountability.
View termRéduction du toil
The ongoing effort to minimize repetitive, manual, and low-value operational work in site reliability engineering by automating tasks and streamlining workflows.
View termRéférence de runbook
A specific pointer or hyperlink to a documented runbook procedure for rapid access during incident diagnosis or resolution.
View termScore de fiabilité
A quantitative indicator representing the operational reliability of a service, integration, or system, often based on uptime, incident frequency, and SLO compliance.
View termShift d’astreinte
A defined time period during which a designated team member is responsible for responding to alerts and incidents as the primary on-call engineer.
View termSimulation du chaos
The controlled practice of deliberately introducing faults or failures into production-like environments to test system resilience, observability, and incident response procedures.
View termSuivi du temps de disponibilité
Continuous monitoring and reporting of system or integration availability, often presented as dashboards and compliance metrics against SLAs and SLOs.
View termTransfert de pager
The formal process of transferring incident response and alert monitoring responsibilities to the next scheduled on-call engineer, typically at shift change.
View termViolation de SLO
An event where the service's actual reliability or performance falls short of the agreed Service Level Objective, triggering error budget consumption and potential incident response.
View termViolation de SLO
An event or period in which actual service performance falls below the established Service Level Objective, often triggering incident response and escalation.
View termWarroom d’incident
A dedicated virtual or physical space where stakeholders, engineers, and incident commanders collaborate in real time to coordinate resolution of major incidents.
View termWorkflow de mitigation
A defined sequence of steps and automated tasks for responding to, containing, and resolving incidents, usually documented in runbooks or incident playbooks.
View termÉchelle d'escalade
A structured hierarchy that defines the sequence and roles for escalating unresolved incidents to higher support or management levels within IT operations or SRE organizations.
View termÉvénement de capacité
An incident or alert triggered by a system, application, or integration exceeding its predefined resource limits, such as CPU, memory, or connection thresholds.
View term